c baazi Privacy Policy

When creating an account and using services on the c baazi platform, we may collect the following types of information:

1.1 Identity and Contact Information

• Full name and date of birth
• Mobile number and email address
• National ID or passport number (for identity verification)
• Current address

1.2 Financial Information

• Details of deposit and withdrawal transactions
• Account numbers used via bKash, Nagad, Rocket, or bank transfer
• Transaction date, amount, and reference number

1.3 Technical Information

• IP address and device identification numbers
• Browser type, operating system, and device model
• Platform access time, session duration, and pages visited
• Information collected through cookies and similar tracking technologies

1.4 Gaming Behaviour Information

• Bet history, win and loss records
• Preferred game categories and platform usage patterns
• VIP level progress and cashback-related information

c baazi collects your information in several ways. Each method is transparent and carried out with your consent.

2.1 Information Provided Directly

Information you fill in directly during account registration, identity verification, deposit or withdrawal processes, and when contacting customer support is collected.

2.2 Automatically Collected Information

When you use c baazi's website or app, certain technical information is automatically collected through cookies, log files, and similar technologies. This information is used to improve the security and performance of the platform.

2.3 Information Received from Third Parties

We may use approved third-party services to assist with identity verification and to ensure the security of payment transactions. Information collected in this context is used only for the stated purpose.

c baazi uses your information for the following legitimate purposes:

3.1 Operating and Providing Services

• Creating, managing, and securing accounts
• Processing deposit and withdrawal transactions
• Correctly issuing bonuses and cashback
• Providing customer support

3.2 Security and Identity Verification

• Preventing fraud and unauthorised account use
• Completing necessary verification (KYC) for anti-money laundering purposes
• Ensuring compliance with the 21+ age requirement
• Detecting and investigating suspicious transactions

3.3 Service Improvement

• Resolving technical issues on the platform
• Analysing and improving the user experience
• Planning the addition of new games and features

3.4 Communication and Notifications

• Sending transaction confirmations and notifications
• Sending security-related alerts
• Providing promotional information based on your consent

c baazi does not sell your personal information. However, in certain circumstances information may be shared on a limited basis:

4.1 Service Provider Partners

Only the necessary information is shared with approved organisations that assist with payment processing (bKash, Nagad, Rocket, and bank transfer), identity verification, and technical infrastructure management. These partners are contractually bound to follow our instructions and may not use the information for any other purpose.

4.2 Legal Obligations

We may be legally required to disclose information in response to a court order, a lawful request from law enforcement, or as required by applicable law. In such cases we will disclose only what the law requires.

4.3 Business Changes

In the event of a company merger, acquisition, or asset transfer, user information may pass to the new party; however, the terms of this Policy will continue to apply.

Outside the three situations above, your information will not be shared with any third party without your consent.

c baazi follows industry-standard technical and procedural measures to protect your information.

5.1 Technical Security Measures

• Data transfers are secured using SSL/TLS encryption
• Sensitive information is stored in encrypted form
• OTP verification is used for account access
• Regular audits are conducted to identify security vulnerabilities

5.2 Procedural Security Measures

• Only authorised personnel can access information, and only to the extent required
• Staff involved in data management are bound by confidentiality agreements
• A defined plan is in place to handle data breach incidents

5.3 Data Retention Period

Information is retained for as long as your account is active and for as long as necessary to meet legal obligations. Even after an account is closed, financial transaction records are retained for the period prescribed by applicable law.

However, no method of data transfer or storage over the internet can guarantee absolute security. Keeping your account password confidential and not logging in from unfamiliar devices is your own responsibility.

Cookies and similar technologies are used on the c baazi platform. Cookies are small text files stored in your browser that help recognise you on subsequent visits.

6.1 Types of Cookies

• Essential cookies: required for login sessions and security
• Functionality cookies: to remember your preferences and settings
• Analytics cookies: to evaluate platform performance (anonymous data)

6.2 Cookie Controls

You can control or delete cookies from your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

Although c baazi serves users in Bangladesh, the technical infrastructure may at times operate on servers in various countries. For such international data transfers, the security standards described in this Privacy Policy will be maintained.

Regardless of where the data is stored, the terms of this Policy apply equally and no compromise will be made on the protection of your information.

You have the following rights over your personal information:

8.1 Right to Access

You may request to know what information c baazi holds about you. We will provide the information within a reasonable time.

8.2 Right to Correction

If your account contains incorrect or outdated information, you may request that it be corrected. You also have the option to update certain information directly in your account settings.

8.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, some information may need to be retained for a set period due to legal obligations or ongoing transactions.

8.4 Right to Object to Use of Your Information

You may object to the use of your information for promotional communications or for specific purposes. Send such requests to our customer support team. Your information is also used to help you follow responsible gaming guidelines — you can learn more about this process there.

8.5 Right to Withdraw Consent

Where processing of your information is based on your consent, you may withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of any processing carried out before the withdrawal.

All c baazi services are for individuals aged 21 and above only. We do not knowingly collect personal information from any minor.

Age is verified during the identity verification process. If a user creates an account by providing false information to conceal their age, that account will be closed and the collected information will be deleted.

If there is any possibility that information belonging to a child or minor is held by us, please contact us — we will take the necessary action immediately.

c baazi reserves the right to change or update this Privacy Policy from time to time. If significant changes are made, you will be notified in the following ways:

• By displaying a notice on the platform
• By sending a message to your registered email or mobile number
• By updating the "Last Updated" date on this page

Continuing to use the platform after a revised Policy is published will be considered as your acceptance of the new Policy. We therefore recommend visiting this page regularly.

If you have any questions about this Privacy Policy, wish to exercise your rights over your information, or want to submit a complaint, please contact us. The c baazi customer support team is available 24/7 in both Bangla and English. Answers to common privacy-related questions are also available on our FAQ page (FAQ).